Shipping policy
We ship directly to you from our farms in Ecuador via UPS.
We are currently setup to ship direct to the continental United States.
We do not charge sales tax. We only charge taxes for Florida deliveries.
The orders take 3-5 business days to arrive to their destinations.
Of Course! You’ll receive your tracking information for each order via the email address you provide.
Although it is in our agenda for a near future, at the moment we do not provide same day delivery.
Unfortunately, we cannot guarantee specific delivery times and your tracking may not update in real time as it travels to the delivery address. If you have experienced a delay, please let us know so we can investigate and take care of the issue.
Orders and Payments
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We’re not able to edit orders once they’ve been placed. If you need to make changes or request a cancellation, please reach out to us ASAP with all the details and we'll do our very best to take care of it.
If you didn't receive the email, please contact us directly and we will help you. You can find our contact info in our website.
Once your order has left the farm and shipped, there’s little we can do. We understand that situations arise and it’s our goal to help. However, given the perishable nature of our product we cannot cancel or refund after the shipping date.
We can request the shipping carrier to reroute the flowers to a different address if given enough notice.
Returns and exchanges
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We want you to be completely happy with everything you order from FloristFresh.com. If for any reason you are unsatisfied with our product, please contact us right away.
To help expedite the refund process, please provide us with pictures of the wilted or damaged flowers in the same day of the delivery. These pictures help our quality assurance team. Email: flower-purchasing1@rjcarbone.com
Depending on the carrier, they will do their best to notify the recipient of the delivery. If no one answers or if nobody is home, they will leave the arrangement at the specified address. Any further issues, please contact us without hesitation.
CONTACT US
If you have a specific questions, please contact us.
Simply send us an email to flower-purchasing1@rjcarbone.com and our dedicated team will deal with your request.